Associate Education Program Manager - #131227


Date: 23/09/2022
City: Dubai, Dubai
Contract type: Full time
Job Description

Job Title Associate Education Program Manager


As a member of the Mandiant Academy - Instructor Support Program Office, you will be primarily responsible for the project management and coordination of the delivery of Mandiant Academy offerings to the client. The successful candidate will work with a sense of purpose and urgency, have the ability to prioritize tasks and meet deadlines, and demonstrate keen attention to detail resulting in the successful execution of customer engagements.

  • Work with team members and stakeholders to schedule courses for both students and instructors
  • Ensure all instructors have access to all Mandiant Academy instructional materials
  • Develop, cultivate, and manage customer relationships
  • Manage the Instructor Certification Program for new instructors
  • Interface with client staff to schedule new instructor training opportunities
  • Collaborate with Mandiant\'s Learning and Development team to ensure the Mandiant Academy Learning Library is up to date with course materials, and access is available to students and instructors
  • Manage vendor contracts and develop new contracts as necessary
  • Oversee and manage implementation improvements to Mandiant\'s business processes, methodologies, and client communication methods
  • Use formal project management skills in planning, tracking, and reporting on program progress for both students and instructors
  • Ensure course surveys and certificates are sent, data is captured, and critical feedback is escalated as appropriate in a timely manner
  • Support internal stakeholders through OpenAir assignment management and communication of course status updates as detailed are solidified
  • Lead the development of processes, tools, and policies to ensure consistent project management across all education projects for the client
  • Define internal standards and processes for program development and monitoring
  • Drive program optimization and process efficiency
  • Ability to oversee multiple concurrent projects
  • Experience managing projects for a professional services organization
  • Technical understanding of cybersecurity concepts
  • Ability to interface effectively with C level personnel
  • Strong written and verbal communication skills
Additional Information
  • Ability to travel as needed to support large scale program initiatives (
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