Central Reservations Supervisor - #31606

Ishraq Hospitality

Date: 13/10/2021
City: Dubai, Dubai
Contract type: Full time
Ishraq Hospitality
ISHRAQ Hospitality, established in 2007, is a collection of diversified portfolio of hotel property brands, including Crowne Plaza, Staybridge Suites, Holiday Inn, and Holiday Inn Express. Each hotel under the Ishraq Hospitality portfolio reflects the true essence of hospitality, with our guests receiving personalized attention and service to delight even the most discerning travelers. Our style is global with a touch of local traditions and values

We love people who apply the same amount of care and personalize touch to everything they do - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic team at the ISHRAQ Hospitality. Join us as Reservations Supervisor handling our portfolio of 8 hotels under IHG franchise

As a Reservations Supervisor you will help oversee everyday CRO reservations and ensure timely process and participate in all hotel planning meetings. You will help optimize occupancy and average room rates; applies the hotel and brand's pricing policies; implements the Revenue Management policy. Help everyday sales reservation team members, evaluate sales calls, and provide efficient training program to team members for all reservation activities and ensure courteous manner to ensure smooth working relationship. Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests

You will assist reservation team members to resolve guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same. Maximize on productivity of staff and ensure achievement of all departmental goals. Maintain accuracy of all booking records and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe. The ideal candidate must have at least 4 years relevant work experience with having 1 year in a supervisory role in a 4 or 5 star hotel property. Guest oriented and service minded, good listening and analytical skills, attentive Commercial know-how. Confident speaking skills and excellent telephone manner. You will need to be flexible with working hours and having knowledge of OPERA & HOLIDEX system is preferred.

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